“Will The Real You Please Stand Up” by @KimGarst: Book Review

What is authenticity? What does it mean to be genuine with your fans, with your customers? How do you know how much of yourself to share on social media? Why do both corporations and individuals find it difficult, yet rewarding (monetarily and in other ways) to be transparent on social media? How has social media changed the way entities, from musicians to social entrepreneurs to multi-national corporations, market their goods and services and engage in value and monetary transactions? How can we use social media to communicate our values, build trust, build relationships and, ultimately, create loyal fans and customers who buy from us because they share our values?

I recently read two books which stirred a great deal of thought on these questions. One is Kim Garst’s Will The Real You Please Stand Up and the other is The Art of Asking by Amanda Palmer. I was struck with the very different approaches these two women took to discuss the science and art of social media in their books, but also convinced that were they stuck sitting next to each other on a flight from New York to LA, they would find much in common in their approaches to building a thriving brand on social media.

This is a review of Kim Garst’s book, with a few examples from Amanda Palmer’s book thrown in to help illustrate some of the key social media principles Garst espouses (although she has plenty of more corporate case studies in the book).

Whether you are a musician, a corporation, or an individual seeking guidance on how to best use social media to build your brand and your business, Kim Garst’s book is a well-written, vital and accessible resource I know I will be recommending for years to come (and that says a lot in the quickly-changing world of social media).

[A podcast review of Amanda Palmer’s book will be appearing later this month as the focus of an extended interview of me by Connie Rock on the University of Washington’s FlipTheMedia.com].

[Tweet ““Authenticity is the game changer that makes good companies great.” – @KimGarst”]This is the fundamental premise of Garst’s book, a business primer which blends both good and bad case studies with a methodical and organized approach toward 21st century marketing online. In just ten chapters and an easy-to-read 173 pages, Garst lays out the key traits necessary to craft an authentic presence on social media. Her principles apply as well to individuals interested in crafting their personal brand as they do to Fortune 100 companies.

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It’s Your Reputation, Don’t Screw It Up

Reputation

I received an email this week from a fellow musician and music marketer that caused me to unsubscribe from his list. I was so incensed that I didn’t just unsubscribe, I wrote him to tell him why.

The email was a solicitation for me to buy a spot at a conference called the Ultimate Millionaire Summit organized by a woman named Loral Langmeier. I’m not going to link to either his or her website from here, for obvious reasons – I don’t want to give any extra SEO to someone I feel is using dubious marketing techniques. You can Google Loral yourself.

Be Careful Who You Sell Or Give Your Email List To

Mailchimp IconThis musician clearly sells or gives his email list to third parties – in this case, Loral Langmeier. He says in his email that he is performing at this “Millionaire Summit”, and told me all the reasons why I should Act Now! to join Loral (for just $297!) in Florida to “rub elbows” with millionaires and learn their secrets for accumulating my own millions! Yuck.

[Tweet “Who do you give or sell your email list to?”]

The email sounded so scammy that I did some background research on Loral and found that she has been sued for misrepresenting her product and refusing to give refunds to customers who complain. Yet she has also been linked to Dr. Phil and has a great PR team who continues to get her coverage on local television so she can promote her “seminars”. Apparently these TV station interns don’t do much fact checking before inviting Loral on their morning TV shows.

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8 Things Indie Musicians Can Learn From Taylor Swift’s Red Release

**If you like this post, you may also enjoy my follow-up post 5 Things Indie Musicians Can Learn From Taylor Swift’s 1989 Release**

Album sales may be plummeting in the music industry overall, but Taylor Swift’s latest album hit the number one position on iTunes’ Top Album charts within 36 minutes of its release last month and remained there for the past three weeks. First week sales were 1.21 million copies, according to Nielsen Soundscan – the biggest first-week figure for a new album in more than a decade. None of this was an accident – it was the result of a carefully orchestrated and deeply creative yet disciplined launch. What lessons can indie musicians take away from the way the upstart Big Machine Label Group marketed Taylor Swift’s “Red”? Sure, Swift’s label probably spent millions of dollars of marketing budget and had relationships with huge retail chains, but there are some lessons for smaller music marketing budgets.

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Identifying Your Super Fan

“Indie band marketing is similar to marketing a small, consumer-focused businesses: a marketing budget that is probably zero to little, and the objectives are finding new customers, keeping existing customers happy and identifying brand.” […more]

I’m so excited to have published my first guest blog post on the digital music distribution site, Ditto Music. These guys are a great source of information for indie musicians, and they also might be a one-stop solution for you if you are looking to license and distribute your music online.

In my guest post, you’ll learn about some simple online tools to help you profile your Super Fan – you know, the fan who loves your music so much they help you market it to others without you even asking. Word-of-mouth is still the way most things go viral on the internet, but it’s also just good marketing to know to whom your music really appeals.

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12 Amanda Palmer Lessons (Not About Kickstarter)

Naked Picture of Amanda Palmer She TweetedI’m not a huge fan of Amanda Palmer’s music, in fact, I admit I haven’t listened to her newest album. This is particularly embarrassing because I was a supporter of her Kickstarter campaign.  But what drew me to donate, and what continues to intrigue me about Palmer, is less her music, and more the gestalt of her success. As an indie artist myself, I got to thinking lately about what differentiates Palmer in a sea of indie musicians. Why has she risen above the noise in such a big way?

By writing this list, I am not suggesting that every artist should emulate Palmer, and I certainly don’t plan to myself. Instead, like David Byrne, I believe we should be inspired by her to think creatively about how to gain exposure for and market ourselves, not just our music. This is what fans really want: they want to be intimate with artists, to connect, to feel moved emotionally through experiencing their art, to feel they know them. All human beings are attracted to (and frankly a little afraid of) people who are unusual, creative and dynamic. As musicians, we may choose, like Palmer, to use that attraction to create exposure for ourselves and our music in an increasingly cluttered musical landscape, with an audience that has a shorter and shorter attention span.

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Interview # 2 With Brian Thompson of Thornybleeder

This is the second half of my hour-long interview with Brian Thompson (theDIYDaily.com), a Vancouver-based music industry entrepreneur, record label owner, artist manager, marketing consultant, digital strategist, brand architect, web designer, blogger, podcaster and industry speaker. Formerly the corporate head of buying and marketing for a large Canadian music retail chain, Brian faced a crossroads when his long-time employer went bankrupt. Using social media, Brian has since re-created himself over the past three years to become a well-respected voice on the convergence of independent artist development, music marketing, social media and technology.

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Personal Branding in a Digital World

What is branding? Is it a tagline, a visual icon, a jingle? Or does it stand for something more? What is personal branding? How are our deepest and most personal values – what we stand for – reflected in what we do online and how we present ourselves in a business context?

I just attended the first in a series of workshops facilitated by Michael B. Maine (whom I met through Twitter). Michael is a specialist in socially responsible marketing and social entrepreneurship, and is both staff and student at the Bainbridge Graduate Institute (BGI), a pioneer in the sustainable MBA degree.

There are so many good things to say about this workshop. The majority of the attendees were members of Michael’s cohort or instructors at BGI, and I have to say: Wow, I have never seen a group of MBA students more excited about being in MBA school. (I am not affiliated with BGI in any way, this is just my personal observation from one evening). I was nowhere near that excited about getting my MBA!

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Interview # 1 With Brian Thompson of Thornybleeder

As a student of social media, I am interested in the role that content plays in the development of a personal brand. To get some firsthand insight into the processes and dynamics that are involved, I interviewed a social media marketing influencer I met through Twitter, Brian Thompson (of theDIYDaily.com).

Brian is a Vancouver-based music industry entrepreneur, record label owner, artist manager, marketing consultant, digital strategist, brand architect, web designer, blogger, podcaster and industry speaker. Brian’s been in the music biz for twenty years. Formerly the corporate head of buying and marketing for a large Canadian music retail chain, Brian faced a crossroads when his long-time employer went bankrupt. Using social media, Brian has since re-created himself over the past three years to become a well-respected voice on the convergence of independent artist development, music marketing, social media and technology.

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